Return Policy

At Vaculin, customer satisfaction is our top priority. We stand behind the quality of our women’s apparel and strive to deliver a trustworthy shopping experience. To help you shop with confidence, we offer a clear, simple, and customer-friendly return and exchange policy.

Return & Exchange Eligibility

All return and exchange requests must meet the following requirements:
  • Items must be unused, unworn, unwashed and kept in original perfect condition
  • All original tags, labels, packaging and accessories must be intact and attached
  • Return or exchange requests must be submitted within 30 days of purchase
We reserve the right to reject returns that do not meet the above conditions. All returned items will undergo strict inspection before approval.

Non-Returnable Cases

For hygiene and quality protection purposes, items with signs of wear, damage, stains, alteration or improper manual processing are not eligible for return or exchange. We reserve the final right of judgment.

Return & Exchange Process

We have simplified our after-sales procedure to ensure a smooth experience. Please follow the steps below:
1. Contact Customer Service Submit your return request via email with your order number, item details and return reason.
2. Receive Official Guidelines Our team will review your request and send you official return instructions, including the return address and key notes.
3. Prepare Your Package Securely repack the item with all original accessories and tags to avoid transit damage.
4. Ship Your Order Send the package according to our instructions. We recommend a trackable shipping method for delivery security.
5. Inspection & Processing We will inspect your returned items upon receipt. Once verified, we will proceed with your refund or exchange in a timely manner.

Refund Instructions

Refunds will be processed only after successful item inspection. Funds will be credited back to your original payment method. Please allow several business days for the funds to appear in your account, subject to the processing speed of your payment provider.

Exchange Service

We support product exchanges for size issues, style mismatch and other reasonable needs. Please specify your exchange request when contacting our team. All exchanges are available based on real-time stock availability.

Return Shipping Rules

  • Customer-covered shipping: For returns due to personal reasons including size issues, style dislike and unnecessary purchase, the customer is responsible for return shipping fees. Actual charges depend on your selected courier service.
  • Brand-covered shipping: We cover all return shipping fees if you receive defective, damaged, incorrect or incomplete items caused by our production or shipping errors.

After-Sales Contact

For any return, exchange or refund inquiries, please reach out to our customer support team via email:
Email: vaculin@hotmail.com
Our team will respond and guide you through the entire after-sales process.

Our Commitment

Vaculin is committed to providing high-quality women’s apparel and standardized, fair after-sales service. We treat every customer request seriously and continuously optimize our products and shopping experience.
Thank you for choosing Vaculin. We truly value your trust and support.